Ask a member services desk to describe the worst complaint they've fielded this month, and you'll get an answer that sounds almost too small to matter: the pool is two degrees too hot. Not an injury. Not a facility hazard. Two degrees. And yet the member delivering that complaint is rarely actually ...

Every spring, some version of this happens. Three (or more!) of your strongest instructors graduate in May. One of them was teaching four classes a week and covering subs for everyone else. You knew it was coming, and you still walk into August short, rebuilding the schedule around whoever is left a...

There's a specific complaint that circulates in almost every campus recreation staff meeting sooner or later, usually delivered with a sigh rather than any real malice: this generation just doesn't have the same work ethic. It gets said about student employees who won't pick up an extra shift. It ge...